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Return Policy Page
# ? Refund & Return Policy (FixKaufen.com)
**Last updated:** October 2025
Thank you for shopping at FixKaufen.com. If you are not satisfied with your purchase, we’re here to help.
## 1. Returns
- You have **14 days** to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in its original packaging.
- Proof of purchase is required.
## 2. Refunds
- Once we receive your item, we will inspect it and notify you of the status.
- If approved, your refund will be processed to your original payment method.
- Refunds may take 5–10 business days depending on your bank.
## 3. Non-returnable Items
- Gift cards or downloadable products.
- Items on final sale or personalized orders.
## 4. Shipping Costs
- Return shipping costs are the responsibility of the buyer unless the product is defective or incorrect.
- Original shipping fees are non-refundable.
## 5. Contact Us
To start a return, contact us at:
? info@fixkaufen.com
? Brückenstraße 71, 15562 Rüdersdorf bei Berlin, Germany
